시험번호: EX0-100
Q&A: 120 Q&As
업그레이트: Jan-15-2010
시험문제:
1. What is produced when Problem Management identifies the cause of a Problem and a workaround?
A. a Request for Change
B. a resolved Problem
C. a Known Error
D. one or more resolved incidents
Answer: C
2. Which process includes developing a recovery plan?
A. IT Service Continuity Management
B. Problem Management
C. Capacity Management
D. Availability Management
Answer:A
3. How does Problem Management differ from Incident Management?
A. Incident Management focuses on registration and Problem Management does not.
B. Problem Management focuses on restoration of service and Incident Management focuses on finding
the cause.
C. Incident Management focuses on restoration of service and Problem Management focuses on finding
the cause.
D. Problem Management generates reports and Incident Management does not.
Answer: C
4. Certain data is needed to describe an ITIL?process. This includes the objectives and the output. What
else is required?
A. activities
B. authorisations
C. environment
D. Configuration Management Database (CMDB)
Answer:A
5. Which information does Financial Management for IT Services extract from the Configuration
Management Database (CMDB)?
A. which equipment is being used by whom
B. where the equipment has been set up
C. which software version is being used
D. which equipment is causing incidents
Answer:A
6. Which of the following tasks is assigned to each process manager?
A. ensuring the smooth running of the process
B. setting up Service Level Agreements with the users
C. channeling data to Problem Management
D. following up on Incidents
Answer:A