Killtest 는 한번에 통과하지 못하면 전액 환불한다는 약속을 합니다. 만약에 우리시험문제 EX0-101 를 구매하고 처음으로 시험을 통과하지 못하면 PROMETRIC 나 VUE 시험 센터에서 도장을 찍은 성적표로 우리들의 EX0-101 ITIL Foundation v.3 시험 문제를 구매했던 금액을 전액 환불해 줄 것입니다. 고객에게 아무런 손해를 보지 않도록 할 것입니다
일부시험문제보기:
6. Who owns the specific costs and risks associated with providing a service?
A.The Service Provider
B.The Service Level Manager
C.The Customer
D.The Finance department
ANSWER: A
7. Which of the following are types of communication you could expect the functions within Service
Operation to perform?
1. Communication between Data Centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication
A.1 only
B.2 and 3 only
C.1, 2 and 4 only
D.All of the above
ANSWER: D
8. How many people should be accountable for a process as defined in the RACI model?
A.As many as necessary to complete the activity
B.Only one - the process owner
C.Two - the process owner and the process enactor
D.Only one - the process architect
ANSWER: B
9. What guidance does ITIL give on the frequency of production of service reporting?
A.Service reporting intervals must be defined and agreed with the customers
B.Reporting intervals should be set by the Service Provider
C.Reports should be produced weekly
D.Service reporting intervals must be the same for all services
ANSWER: A
10. Which of the following is the BEST definition of the term Service Management?
A.The Service Provider
B.The Service Level Manager
C.The Customer
D.The Finance department
ANSWER: A
7. Which of the following are types of communication you could expect the functions within Service
Operation to perform?
1. Communication between Data Centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication
A.1 only
B.2 and 3 only
C.1, 2 and 4 only
D.All of the above
ANSWER: D
8. How many people should be accountable for a process as defined in the RACI model?
A.As many as necessary to complete the activity
B.Only one - the process owner
C.Two - the process owner and the process enactor
D.Only one - the process architect
ANSWER: B
9. What guidance does ITIL give on the frequency of production of service reporting?
A.Service reporting intervals must be defined and agreed with the customers
B.Reporting intervals should be set by the Service Provider
C.Reports should be produced weekly
D.Service reporting intervals must be the same for all services
ANSWER: A
10. Which of the following is the BEST definition of the term Service Management?
A.A set of specialised organizational capabilities for providing value to customers in the form of services
B.A group of interacting, interrelated, or independent components that form a unified whole, operating
together for a common purpose
C.The management of functions within an organization to perform certain activities
D.Units of organizations with roles to perform certain activities
ANSWER: A
B.A group of interacting, interrelated, or independent components that form a unified whole, operating
together for a common purpose
C.The management of functions within an organization to perform certain activities
D.Units of organizations with roles to perform certain activities
ANSWER: A
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